Each year it is mandatory for our schools to publish some of the main departmental policies, especially the mandatory policies around issues, concerns and complaints. Last week we highlighted the Anti-Racism Policy and this week I would like to draw your attention to the Complaints Policy.
Complaints Handling Policy Guidelines: I extend a reminder to all that if at any time you ﬁnd that you have a concern about anything to do with the school, you are encouraged to contact us (phone, email or visit) so that your concern can be resolved. It is our aim to work with all of our school community to ensure that we do the very best we can to ensure an engaging, safe and enriching experience for our students.
However, should you feel that you must raise a concern formally, the NSW Department of Education has procedures to ensure that complaints are handled fairly. A brochure which provides information about how to lodge a complaint and a Complaint Form are available from the front office. Further information is also available in the Department’s Complaints Handling Guidelines which includes a guide to Lodging a Complaint. These documents can be accessed on the Department’s internet website: https://detwww.det.nsw.edu.au/policies
Safety: Pick Up and Drop Off Times
Thank you to the parents who are picking up children from Captain Oldry Park, there are a great deal more car spaces for parking and it is also safer as children don't have to cross a busy street.
If you are walking your children into school from Cambridge St, could you please ensure that you enter the school using the main gate and not via the carpark. As mentioned in last week's Scoop, the carpark is too busy and dangerous to have students and parents either driving in or walking through to drop off children.